Have you ever had to wait a long time to get help with an urgent problem?
Do you need a single point of contact who will deal with all IT support issues?
Get support when you need it 24 hours a day, 7 days a week. Our Helpdesk support includes:
Unlimited Telephone, Remote & On-site IT Support
It really is unlimited for a fixed price with no hidden costs! You can call and log any IT related queries or problems with our helpdesk. Many problems can be resolved over the phone and JamesCash.co.uk use advanced technology that enables us to provide immediate remote assistance. These tools are used to operate our clients’ computers remotely, as if we were right in front of them. Use of remote tools also means on-site support technicians don’t get tied up and can be deployed quickly if required.
Emergency Out of Hours IT Support
Get help when you really need it! If you are working outside office hours, JamesCash.co.uk understand you are probably working to a deadline and do not need to be slowed down or halted in your tracks by IT problems. Emergency support outside office hours is all part of the service, for no extra cost.
Directors' Home Computer Support
JamesCash.co.uk appreciates that you may want to work from home from time to time and provide the same high level of support when you are working from home. We will arrange remote access to your office server and enable you to work seamlessly.
Microsoft Application Support
JamesCash.co.uk is a Microsoft Certified partner and many of the team are Microsoft Certified Professionals, with years of experience working on core Microsoft products. We can help you to implement these applications as well as provide ongoing support, including upgrades and query resolution.
Sage 50 Accounts & Payroll Support
As a Sage 50 Business Partner, the team at JamesCash.co.uk has a high level of expertise in both Sage 50 Accounts and Payroll applications, enabling us to quickly resolve issues and provide technical assistance.
Third Party Liaison: A Single Point of Contact
Dealing with multiple technology suppliers can mean that owners and managers of small businesses find themselves caught in the cross-fire when something goes wrong. JamesCash.co.uk removes this misery by providing a single point of contact for all IT related issues. We take ownership of any problems and liaise with 3rd parties including Internet service providers, broadband suppliers, business application developers and telecoms vendors.
"We have been working with James Cash since 2004, and have been delighted with the service. The company's response time is excellent, and on the rare occasion that a problem can't be solved remotely then we always get a very prompt visit from an engineer. The equipment that James Cash have purchased on our behalf has been extremely reliable, and I am happy to say that the entire system just 'works', allowing us to get on with running our business. Add to that a very personal and friendly level of service from staff who know all about our network and the specific IT challenges of our industry. We would recommend James Cash without reservation and look forward to continuing to work with them as we grow."
Mark Burgess | Managing Director (Creative) | Big Button