Have you ever had to wait a long time to get help with an urgent problem?
Do you need a single point of contact who will deal with all IT support issues?
Get support when you need it 24 hours a day, 7 days a week. Our Helpdesk support includes:
Unlimited Telephone, Remote & On-site IT Support
It really is unlimited for a fixed price with no hidden costs! You can call and log any IT related queries or problems with our helpdesk. Many problems can be resolved over the phone and JamesCash.co.uk use advanced technology that enables us to provide immediate remote assistance. These tools are used to operate our clients’ computers remotely, as if we were right in front of them. Use of remote tools also means on-site support technicians don’t get tied up and can be deployed quickly if required.
Emergency Out of Hours IT Support
Get help when you really need it! If you are working outside office hours, JamesCash.co.uk understand you are probably working to a deadline and do not need to be slowed down or halted in your tracks by IT problems. Emergency support outside office hours is all part of the service, for no extra cost.
Directors' Home Computer Support
JamesCash.co.uk appreciates that you may want to work from home from time to time and provide the same high level of support when you are working from home. We will arrange remote access to your office server and enable you to work seamlessly.
Microsoft Application Support
JamesCash.co.uk is a Microsoft Certified partner and many of the team are Microsoft Certified Professionals, with years of experience working on core Microsoft products. We can help you to implement these applications as well as provide ongoing support, including upgrades and query resolution.
Sage 50 Accounts & Payroll Support
As a Sage 50 Business Partner, the team at JamesCash.co.uk has a high level of expertise in both Sage 50 Accounts and Payroll applications, enabling us to quickly resolve issues and provide technical assistance.
Third Party Liaison: A Single Point of Contact
Dealing with multiple technology suppliers can mean that owners and managers of small businesses find themselves caught in the cross-fire when something goes wrong. JamesCash.co.uk removes this misery by providing a single point of contact for all IT related issues. We take ownership of any problems and liaise with 3rd parties including Internet service providers, broadband suppliers, business application developers and telecoms vendors.
"We have used the services of JamesCash.co.uk almost 2 years and in that time have found their service to be invaluable to the efficient running of our IT systems. Their speedy response to problems that may occur and the professionalism and expertise displayed when they deal with the problem is first class. I would have no hesitation in recommending James Cash to any organisation looking for a professional and cost effective way of ensuring that, if their IT system developed a problem, the experts, and the solution, are only a phone call away!"
Martin Hunt | General Manager | JTB