We’re hiring – IT Support Specialist required!

JamesCash.co.uk provides high-quality IT services to SMEs within Birmingham and the wider West Midlands area. Services include consulting, installation of new systems, and maintenance and support of existing systems and networks.

We are looking for a vibrant and energetic individual to join our IT support team. The aim of the role is to proactively maintain our clients’ networks and effectively deal with clients’ support requests.

Our aim is to grow our business through positive word-of-mouth, as a result of providing extraordinary service, and are looking for someone who will contribute strongly in that aspect.

Principle Duties and responsibilities

• Respond to client support requests via email or telephone
• Resolve clients’ requests remotely or in-person at the client site
• Work with team members and third-parties to resolve complex issues
• Respond to proactive monitoring alerts and resolve issues as required
• Manage a list of outstanding tickets and prioritise workload without supervision
• Deal with people at all levels within client organisations
• Occasionally represent the company at business events

What we’re looking for

• A positive attitude is a must
• Good communication skills are essential (writing and telephone)
• Must be comfortable dealing with people at all levels within client organisations
• High level of IT literacy
• Excellent problem-solving and troubleshooting skills
• Ability to prioritise workload and work unsupervised
• Good team player
• Willing to help out in other areas of the business when necessary
• Will go the extra-mile for clients when necessary

Further Information

This is a graduate level position and previous IT support experience is not essential, but may be beneficial.  Full training will be provided.

Starting salary: up to £18k
Additional benefits: Laptop and iPhone
Working hours: 0800-1700 Mon-Fri with 1 hour break per day
Holiday entitlement: 20 days + 8 bank holidays.  A time-bank is in operation to provide some flexibility to working hours

In the first instance, please send a c.v. and covering letter to: jamesATjamescash.co.uk